Careers / Operations

International Operations Team Lead- Houston, TX

The International Operations Team Lead’s primary responsibility is to lead the international department to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs. 

 Position Overview and Responsibilities

• Prioritizing, scheduling, and routing shipments for air and ocean import/export.
• Maintaining accurate status updates for import/export shipments.
• Ensuring regulatory and country level compliance.
• Responding to inquiries from overseas agents/offices in a timely fashion.
• Interacting with customers and their key personnel as needed.
• Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.
• Handling and quickly resolve any issues with customers, Team branches, and agents.
• Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.
• Lead and mentor international team at IAH office.
• Ensure that the international department maintains all Standard Operating Procedures (SOPs) in conjunction with international customer service and sales teams.
• Demonstrate in-depth industry knowledge with the ability to identify, anticipate, understand and respond to client needs promptly.
• Negotiate aggressive rates with all service providers.
• Supervise international team by providing performance appraisals, training and coaching as needed.

Reporting Structure

This position reports to the Branch Manager.

 Qualifications and Requirements

• Minimum 3+ years of experience in international air and ocean freight forwarding operations.
• Excellent communication skills.
• Excellent customer service skills with a strong sense of urgency.
• Creative problem solving skills.
• In-depth knowledge of ocean and air freight movement including pricing, documentation and shipment management.

• In-depth knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.

 

Domestic Operations – Atlanta, GA

Team Worldwide ATL in Atlanta, GA is seeking an experienced Domestic Operations Agent in the Freight Forwarding/3PL industry. The ideal candidate will be well versed in domestic air and ground freight operations, customer service and communications, and carrier capacity operations.  

About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

Requirements

As a Domestic Operations Agent, you will have the following responsibilities:

• Prioritize, schedule and route shipments for transportation via air and ground network.
• Interact with customers and agents to rate and quote shipments via air, FTL, LTL, hot shot and line-haul.
• Maintain and grow relationships on Team’s behalf with both existing and new customers and carriers.
• Proactively reach out to carriers to source, price, negotiate and track shipments daily.
• Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
• Work alongside team members to ensure a high level of customer satisfaction and operational efficiency.
• Branch Office and agent communications.
• Local cartage and dispatch.

Skills and Qualifications

• 1-3 years minimum experience preferred
• Effective communication skills
• Excellent organizational skills
• Ability to prioritize, multitask and manage time effectively
• Attention to detail and accuracy
• Continual desire to learn and expand domestic knowledge
• High level of resourcefulness and initiative

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.

 Operations/Customer Service Position – Detroit, MI